2022-01-14Sales Service Guarantee System
1, pre-sale service
1. Warmly receive the visit of the user, and promptly deal with the user's calls, letters, faxes and other inquiries.
2. In the selection stage, users are welcome to visit the company. The company is willing to provide technical information about the product, and provide various technical consultations and answer user questions in a timely manner. If the user needs, the company will help users who are not familiar with the product to choose the most suitable product, correct specification, model.
3, Free to help users train cable knowledge at the company headquarters.
2, sale service
1. After the contract is signed, the user is welcome to send people to the company to supervise the production. The company will improve the reasonable opinions about the cable manufacturing quality put forward by the user's stationed personnel, and actively cooperate with the user's stationed personnel to provide work and life. Convenience.
2. Organize production in strict accordance with contract technical requirements and relevant national standards, ensure quality and quantity, and deliver goods on time at the agreed place.
3. Factory inspection, before the product leaves the factory, according to the user's requirements, the company will notify the user to send people to inspect together, and the company will provide the convenience of work and life for the personnel sent by the user.
4. Before the product is shipped, the company will notify the user and provide the user with the product quality assurance sheet and the delivery of the goods.
5. When the goods are shipped, the company will send someone to deal with them in time until the customer is satisfied.
6. When the cable is shipped to the user, if the user requests, the company will send people to participate in the acceptance.
7. If the user requests, our company will provide the user with free training on cable laying, use, maintenance and other knowledge, and guide the user to the correct construction on site.
8. If the user chooses the wrong choice, the order quantity is insufficient or the special situation requires the supply in advance, our company will be anxious for the user's urgency, deal with special circumstances, give priority to the production, and do our best to meet the user's requirements.
3, after-sales service
1. The company implements 24-hour continuous after-sales service, that is, after receiving a notification from the user to provide after-sales service, the general question will be answered within one hour, and the special question will be answered within 12 hours. Send someone to on-site service.
2. The quality problems that exist or occur during the quality guarantee period have been confirmed by both parties and are indeed the responsibility of our company. Our company is responsible for free and proper handling. The cost shall be borne by our company. Return", "Satisfied".
3. After both parties confirm that the quality problem caused by the user's responsibility, our company will also actively assist in solving it, and strive to
meet user requirements.
4. If the product ordered by the user exceeds the actual need or the original ordered product cannot be used continuously due to design changes, our company will actively cooperate with the user to do the aftermath to reduce the user's burden.
5. In the process of installation and use, if users need to provide technical guidance, our company will promptly send professional and technical personnel to provide free services to meet user requirements.
6. If the user's project is over and the cable is not used up, according to the user's request, the company can help to deal with it.
7. Provide free technical consultation for life of products, and implement life-long service only at cost except for improper use or force majeure during product use after the expiration of the warranty period.
8. The company establishes user files, visits users on a regular basis, communicates with users in writing and telephone, asks users for their intentions and suggestions, conducts statistics and analysis on suggestions and quality problems put forward by users, continuously improves the company's management, and further improves product quality And marketing service quality, the pursuit of perfection, to meet the needs of users.